Everyone’s referring to ‘the new normal’ but what do we actually mean and what are the practical implications for HR and L&D teams?

With societies learning to control the Covid-19 pandemic, businesses are adjusting to new ways of working and emerging strategies in people management.

As different cohorts of employees are working from home, operating in the workplace in adherence with Covid-secure guidelines, or dealing with the repercussions of having an actual or potential infection, every aspect of workforce management is changing.

With a uniquely challenging economic outlook, it is paramount that employers adapt with efficiency and reliability. Return-to-work plans differ not only from nation to nation, but company to company – leaving HR professionals scratching their heads.

This Personnel Today event, in association with SumTotal, addresses these issues by looking at how employers are changing their approach to traverse the myriad challenges created by coronavirus. Hear from industry analysts Fosway and fellow HR leaders from different industries and company sizes talk about their approaches in dealing with the ‘New Normal’ as the crisis evolves.

Topics you’ll hear about include:

  • How HR leaders plan for anticipated workplace change through the pandemic
  • Strategies to onboard new starters remotely and tips how to make it work
  • How to retain staff in the new normal – would a stronger focus on skills development close the gap?
  • Managing workers who experience rapid change in their personal situations, affecting work scheduling and productivity – staff with childcare challenges when schools close or lessons limited
  • How leaders utilise collaborative technology solutions to support the wellbeing and productivity of both in-office and remote workers
  • Why strategic planning is becoming more agile, with sessions now occurring monthly
  • How leaders are preparing to manage the wellbeing of people classed as vulnerable to coronavirus
  • Why it’s important to developing skills so that gaps in the workforce can be covered by others


Rob Moss
Rob Moss
Host and Editor

A business journalist with more than 25 years’ experience, Rob Moss has been editor of Personnel Today since 2010. He regularly hosts webinars, podcasts and panel discussions and writes extensively about all aspects of employment, particularly diversity, the gig economy, low pay and family-friendly working.

Shauna O’Handly
Shauna O’Handly
SVP Global People Solutions

Shauna has 20 years of global and industry diverse experience with a focus over the last ten years in the technology sector.

Currently working at Synamedia, a media technology provider, Shauna continues to enable higher business performance through the development and implementation of an integrated people practices that focuses on workplace engagement, capability and supporting the business change agenda. One who is passionate in striking a balance of practicality with creativity, Shauna inspires achievable improvements and innovation that continuously redefine the standards of the employee experience.

David Wilson
David Wilson
Founder and CEO

David Wilson is founder and CEO of Fosway Group , Europe's #1 HR Analyst. A foremost commentator on the HCM, talent and learning technology industry, David is a strategic advisor to many major corporate and supplier organisations in the UK and Europe.

David personally leads Fosway's HCM and Talent research and corporate advisory agenda. He is the author of over 150 research papers and articles on HCM, talent and learning technology and innovation, as well as being a leading speaker at major conferences in the UK and Europe.

With his extensive market knowledge and detailed insight of corporate projects and experiences, David continues to influence the thinking of many of the leading companies and vendors operating in the market today.

Andy Frith
Andy Frith
IT Applications Director

FirstGroup plc is a British multi-national transport group, based in Aberdeen, Scotland. The company operates transport services in the United Kingdom, Ireland, Canada and the United States. It is listed on the London Stock Exchange and is a constituent of the FTSE 250 Index.

A qualified accountant and previously a Finance Director, Andy has considerable experience in change management and managing large scale infrastructure projects, including the adoption of the SumTotal platform that goes beyond traditional talent management and HCM applications. Andy has been pivotal in creating the HR ecosystem for a large public company to deliver beyond just continuity in the current environment.


SumTotal goes beyond traditional talent management and HCM applications. We are the only HR software provider to deliver solutions that help organizations discover, develop, and unleash the hidden potential within their workforce and the entire business ecosystem. We offer contextual and pervasive HR solutions that actually help improve employee performance in real time. Our solutions provide a unique ability to link performance management, compensation, and succession planning processes to learning management systems (LMS) and workforce management data to provide the HR metrics and workforce analytics they need.


As the UK’s leading free-access website for HR news, guidance and jobs, Personnel Today attracts more than 500,000 visitors per month, providing employers – large and small – with essential information in people management and employment law.